Delivering seamless service to the global customer is reshaping the structures of multinationals. This book reports on what the leading companies are doing to respond to the challenge of the global customer.
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"In a time of growing complexity, Jay Galbraith provides concise and valuable insight into an issue that continues to puzzle managers the world over. A must-read for anyone with operational responsibility."
Helmut Maucher
Chairman, Nestlé S.A.
"The best reference source available on designing and making complex multinational organizations work."
Nathaniel Foote
Organization Design Practice Leader, McKinsey & Co.
"Once again, Jay Galbraith presents nuggets of insight for any senior manager leading global organizations!"
Susan Bowick
Vice President, Human Resources, Hewlett-Packard Company
"Until now there has been no clear, useful approach to problems of global organization design. In "Designing the Global Corporation," Jay Galbraith once again displays the insight and clarity of thought that has earned him his acknowledged position as the world's leading authority on organizational design."
William F. Joyce
Professor, Tuck School of Business, Dartmouth College
"A landmark book in many respects. Key issues such as flat networks, project teams, power shifts, and serving the global customer are all covered with great insight."
Peter Lorange
President, International Institute for Management Development, Lausanne, Switzerland |
